Personal Information Processing Policy
Last Updated: 01/DEC/2025
NetLOX (“we”, “our”, “us”), the maintainer of the open-source project LoxiLB, is committed to protecting the privacy and security of personal information.
This Personal Information Processing Policy describes how we collect, use, store, and protect personal information
when individuals access our website, products, services, documentation, or support channels.This policy is designed to comply with international privacy standards,
including the GDPR (EU), CCPA/CPRA (California), PIPEDA (Canada), APPI (Japan), and other global best practices.
1. Information We Collect
We may collect the following categories of personal information:
Name, email address, and contact information
Company/organization details
Support requests, inquiries, and communication
Developer contributions via GitHub, forums, or community channels
When you visit our website or use our services:
IP address and browser information
Device and operating system data
Cookies and usage analytics
Access logs and performance metrics
If you interact with our GitHub organization, documentation platforms, or partner systems:
Public profile information
Interaction metadata (issues, pull requests, stars, comments)
We do not collect sensitive personal data unless strictly necessary and with explicit consent.
2. How We Use Personal Information
We process personal information for the following purposes:
To operate, maintain, and improve our products and website
To provide customer and technical support
To manage developer contributions and open-source community participation
To send service-related notifications or updates
To ensure security, fraud prevention, and compliance
To analyze usage and enhance product performance
To meet legal and regulatory obligations
Personal information will never be sold or used for purposes not described in this policy.
3. Legal Basis for Processing (GDPR)
Where required by law, we process personal information based on:
Consent
Performance of a contract (e.g., providing support)
Legitimate interests (e.g., improving our services, ensuring security)
Compliance with legal obligations
4. Data Sharing and Transfers
We may share personal information with:
Cloud or hosting providers (for site operation)
Analytics or monitoring providers
Business partners or service vendors
Regulatory authorities when legally required
All third parties are contractually required to maintain strict confidentiality and comply with applicable privacy laws.Some data may be stored or processed in countries outside your jurisdiction. We use standard contractual clauses or equivalent safeguards to ensure adequate protection.
5. Data Retention
We retain personal information only for as long as necessary to:
Fulfill the purposes described in this policy
Comply with legal, regulatory, or contractual obligations
Resolve disputes or enforce agreements
When no longer needed, data is securely deleted or anonymized.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information
Request correction or deletion
Object to or restrict processing
Request data portability
Withdraw consent
Opt-out of communications
File a complaint with a relevant data protection authority
We will respond to verified requests within the legally required timeframe.
7. Cookies and Tracking Technologies
We use cookies for:
Website functionality
User experience improvement
Usage analytics
Security purposes
Users may configure browser settings to reject cookies; however, certain site features may not function properly.
8. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
Encryption
Access control
Network security measures
Regular security audits
Data minimization practices
However, no method of transmission over the Internet is 100% secure.
9. Children’s Privacy
Our services are not intended for children under 16.We do not knowingly collect personal information from minors.
10. International Transfers
We comply with international data transfer regulations, including GDPR requirements for cross-border transfers, and apply appropriate protection mechanisms.
11. Changes to This Policy
We may update this policy periodically.The “Last Updated” date will reflect the latest version.Substantial changes will be posted prominently on our website.
12. Contact Us
If you have questions or requests regarding this policy, please contact:
Email : contact@netlox.io
Website : https://www.netlox.io